Privacy Policy
Last updated: February 2026
1. Introduction
Pottery Stamps ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store personal data when you visit our website or place an order with us.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
- Your name and contact details (such as email address and delivery address)
- Order and payment details (payments are processed securely via third-party providers)
- Design files, text, or images submitted for your custom pottery stamp
- Correspondence with us via email or contact forms
- Basic technical information such as IP address, browser type, and device information
3. How We Use Your Information
We use your information to:
- Process and fulfil custom pottery stamp orders
- Prepare and send design proofs for approval
- Communicate with you about your order or enquiry
- Provide customer support
- Improve our website, products, and services
- Send occasional marketing emails (only where you have given consent)
We do not sell or rent your personal information to third parties.
4. Payments & Security
Payments on our website are handled securely by trusted payment providers, including Stripe. We do not store full payment card details on our servers.
Our website uses SSL encryption to protect information transmitted online, and we take reasonable steps to safeguard personal data against loss, misuse, or unauthorised access.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil orders and provide customer support
- Meet legal, accounting, and tax obligations
Order records may be retained for up to 7 years for accounting purposes, in line with UK regulations.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where legally permitted)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
7. Third-Party Services
We use carefully selected third-party services to operate our business, including:
- Payment processors (such as Stripe)
- Delivery and courier services
- Website hosting and analytics providers
These third parties only receive the information necessary to perform their services and are responsible for their own data protection compliance.
8. Cookies
Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. You can manage or disable cookies through your browser settings.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Pottery Stamps
United Kingdom